Q1:How to add the doorbell to the APP?

A1: App download and configuration method: Search "LinkSprite" in the AppStore(iOS) or PlayStore(Android) and download the app. 

Open the back cover of the doorbell, and there is a reset button inside. Press and hold it for 5 seconds. There will be a voice prompt “Waiting for configuration”. Tap + on the upper right corner of the app and scan the QR code on the doorbell label. Enter your home Wi-Fi password when prompt and point the QR code generated on the phone to the doorbell lens. When the doorbell prompt "Network configuration successful", the device will be added automatically into the App.

Q2: No sound from the host speaker when the doorbell button is pressed?

A2:First check whether the power supply of the speaker is normal, press the button on the indoor unit to check if there is sound from the speaker. 

No Sound: Check whether the power supply is connected properly. Replace the socket and test again. 

There is Sound: Which means the doorbell and the indoor unit are not paired, and it required to re-paired (Doorbell is already paired with the indoor unit by default when it leaves the factory) 

Pairing: If you need to re-pair, press Pairing Button until you hear a “Beep” sound. Then press doorbell button within 15sec and the indoor unit will ring. Which means pairing is successful. Note: The distance between the doorbell and the indoor unit must be more than 1 meter. 

Q3: Why does the doorbell always show offline status on the App?

A3：When someone rings the doorbell or someone stays at your door, it will go online. When the device is online, you can check the real-time picture outside the door through the mobile app. It is usually offline, and you cannot view the real-time picture outside the door when the doorbell are offline. 

Q4：How is the doorbell powered?

A4：Doorbell host should be connected to 24V AC or 12V DC power supply (Regardless of polarity), connected to the terminal on the circuit board behind the doorbell. Or modified to use 4 AA batteries according to the description on the last page of the manual. The indoor units should be plugged into power sockets for use. 

Q5：Failed to connect the doorbell to Wi-Fi?

Try to keep the doorbell within 30 meters of the Wi-Fi router, and there should be less than 2 walls in between. If the distance is less, it may be caused by the frequency of the router. The doorbell only supports 2.4GHz Wi-Fi. Please select 2.4GHz Wi-Fi for networking. If your Wi-Fi have the same name for both 2.4GHz and 5GHz, please change it to a different SSID for networking. 

Q6：Does the doorbell need to install a memory card?

A6：Our doorbell does not require you to buy a memory card. We provide 2 days of life time free alarm video cloud storage. Stored on the Amazon cloud service in the United States. 

Q7：What is the standby time of the doorbell when batteries are installed?

A7：The standby time is based on the frequency of your use and the standby time will vary. If there are less than 20 visitors per day with normal frequency of use, it will last for 1 month.